Skills for Change | Professional development

ESL: Customer Service | $55

The ESL: Customer Service Program will help you improve your English and communication skills while developing an awareness of customer service principles. In this program, you will examine various types of customers, as well as their expectations, and develop a service management strategy to ensure service quality. You will also practice the customer service skills necessary for any work environment. Prerequisites: CLB 5-7, permanent resident, convention refugee, refugee claimant or Canadian citizen

Appointment for assessment is required. Book an assessment online, or call 416.658.3101 x0

Next session starts May 14.

This ESL course is offered in partnership with the Toronto Catholic District School Board.

Job Search Workshop | No cost*

Job Search Workshops are designed to help you access labour market information and learn about hiring practices in your field. The program consists of two modules, each one week long, that will answer your questions about working in Canada and prepare you for the Canadian job market and best job searching techniques.

*Eligibility criteria apply. Learn more>>

Next session May 14, 2012 Module 1 | Daytime session. 

Workplace Culture and Professional Communication | No cost*

Designed for Employment Ontario Services, this interactive one-week session will put you in touch with a job developer who will individually market you to employers and a counsellor who will provide one-on-one job search coaching.  Through 15 hours of hands-on training, participants will learn to market themselves efficiently by developing and improving their job search tools such as resume, cover letter and interviewing skills. This free workshop will help you increase the effectiveness of your job search efforts. It is offered at our two Employment Services locations.

Sessions start every Monday at 9 a.m. For more information please contact:

Skills for Change | Toronto West | 416.572.0490 or Skills for Change | Toronto East | 416.645.2489